PMDF System Manager's Guide
PMDF-REF-6.0

Innosoft provides technical support only for sites with a current maintenance agreement.

If you obtained PMDF from an authorized Innosoft distributor, then technical support in your timezone may be most efficiently obtained from your distributor. You may also contact Innosoft directly if you wish.

Innosoft technical support may be contacted at:

• Innosoft International, Inc.
  1050 Lakes Drive
  West Covina, CA 91790 USA
  +1 626 919 3600
  +1 626 919 3614 (FAX)
  service@innosoft.com

The public mailing list for PMDF sites, info-pmdf@innosoft.com, is another useful source of input and advice from other sites using PMDF.

When reporting a question or problem to Innosoft technical support:

• Please include the output of the PMDF VERSION command. This will include the architecture type for your system, the operating system version for your system, the PMDF installed version number, and the version of your PMDF shared library image.
• If the question regards a message, please include an entire sample message, in particular including all message headers. When sending a sample message via e-mail, please extract the sample message (with all headers) to a file and then send that entire file as an attachment; this is much preferable to forwarding the message as a message since forwarding as a message leaves headers (which may be an essential clue) subject to further processing.
• If the question regards the operation of a particular channel, please include a debug channel log file; see Section 2.3.4.85 for a discussion of obtaining channel debug log files.
• Be prepared to send copies of relevant PMDF configuration files, if Innosoft technical support requests them.