PMDF System Manager's Guide
PMDF-REF-6.0

In addition to message transport problems, there are two other common problems which can lead to messages sitting around unprocessed in the message queues:

• The message has a low priority. By default, PMDF pays attention to Priority: headers in scheduling message delivery jobs: only messages of normal or urgent Priority: get an immediate delivery attempt, while messages of non-urgent Priority: wait until the next run of the PMDF periodic delivery job.
• The queue cache database is not synchronized with the messages in the queue directories.
  Message files in the PMDF queue subdirectories which are awaiting delivery are entered into the queue cache database. When channel programs run in order to deliver messages in their queues they consult the queue cache to determine what messages to process. There are circumstances which can lead to message files in the queue that do not have a corresponding queue cache entry. For example, if the queue cache database has incorrect ownership and protection, see Section 35.2.3 . Channel programs will ignore queued messages which do not have a cache entry. You can use the pmdf cache -view utility to check if a particular file is in the queue cache; if it is not, then the queue cache needs to be synchronized.
  The queue cache is normally resynchronized daily. If required, you can manually resynchronize the cache using the UNIX command

  # pmdf cache -synchronize
  

  Once resynchronized, upon the next running of the PMDF periodic delivery job the channel programs should process all messages in their queue.
  There is a more drastic step, rebuilding the queue cache database, which should only be performed as a last resort, e.g., if disk problems have corrupted your queue cache database, as it will cause loss of some information from the queue cache database. (The sort of information lost includes, but is not limited to, message creation dates, message deferral dates, message expiration dates, and the original message owner information used by the pmdf qm -user utility to allow users to bounce their own messages.) You may wish to consult Innosoft before taking this step. To rebuild the queue cache database, use the UNIX commands,

  # pmdf cache -rebuild
  # pmdf cache -close
  # pmdf cache -synchronize
  

  
  
• Channel processing programs fail to run because they cannot create their execution log file.
  Check the access permissions, disk space and quotas.

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