PMDF System Manager's Guide
PMDF-REF-6.0

Contents (Chapter 34)

• 34.1 Background on PMDF operation
• 34.2 Standard maintenance procedures
  • 34.2.1 Check the PMDF configuration
  • 34.2.2 Check message queue directories
  • 34.2.3 Check the ownership of critical files
  • 34.2.4 Check that the PMDF Dispatcher and servers are present
  • 34.2.5 Check that processing jobs start
  • 34.2.6 Check processing log and debug log files
  • 34.2.7 Running a channel program manually
  • 34.2.8 Checking that periodic jobs are present
• 34.3 General error messages
  • 34.3.1 Errors in mm_init, such as "No room in ..." errors
  • 34.3.2 Compiled configuration version mismatch
  • 34.3.3 File open or create errors
  • 34.3.4 Illegal host/domain errors
  • 34.3.5 Errors in SMTP channels: os_smtp_* errors
  • 34.3.6 Error activating transport IN
  • 34.3.7 No license error
  • 34.3.8 Error in qu_init: Usage level requires PMDF-MTA service
  • 34.3.9 Line too long error on MAIL-11 channels
• 34.4 Common problems and solutions
  • 34.4.1 Changes to configuration files or PMDF databases do not take effect
  • 34.4.2 PMDF sends outgoing mail, but does not receive incoming mail
  • 34.4.3 POP and IMAP clients time out
  • 34.4.4 Time outs on incoming SMTP connections
  • 34.4.5 Outgoing TCP/IP messages sit in queue
  • 34.4.6 PMDF messages are not delivered
    • 34.4.6.1 Checking version limits and numbers
  • 34.4.7 Message queues contain .HELD files
    • 34.4.7.1 Diagnosing .HELD files
    • 34.4.7.2 Cleaning up .HELD files
  • 34.4.8 Messages are looping
  • 34.4.9 Received message is encoded
  • 34.4.10 From: address missing in notifications from PMDF
  • 34.4.11 $MF$, $MB$, or other $M... files
  • 34.4.12 @DIS mailing list expands into the message header
  • 34.4.13 Some addresses missing from headers of messages sent from VMS MAIL
  • 34.4.14 From: addresses contain SMTP%, EDU%, or other prefixes
  • 34.4.15 VMS MAIL exits or hangs
• 34.5 Contacting Innosoft technical support